Charging for services that were not performed is considered what type of conduct?

Charging for services that were not performed falls under the category of unprofessional conduct. This type of behavior reflects a disregard for the ethical standards expected in professional settings, particularly in the financial and lending industries. It undermines the trust between service providers and clients, as professionals are expected to provide transparent, honest, and equitable services.

Unprofessional conduct typically involves behavior that does not align with the established standards of practice in a given profession, such as failing to provide the services for which a client has paid. Fostering trust is vital for professionals, especially in areas like personal lending and mortgages, where clients rely heavily on their advisors for accurate information and honest service delivery.

While there may be aspects of illegality or unethical behavior involved, the primary categorization for this type of conduct, especially in professional settings, is unprofessional conduct since it specifically relates to the failure to meet the expected service delivery standards.